Speaker 1: To say to her that it didn't matter what she was gonna tell me, that I wasn't gonna be angry or judge what she was saying.

Speaker 2: "We'll care for you no matter what, and no matter which direction you take we will support you."

Speaker 3: "I promise you that we'll get through this together."

S1: "You've got me, and we will do something to make it better."

S3: "We're here to listen. We're here any time you need us."

Speaker 4: "Nothing you say leaves this room unless you give me permission."

S2: Sometimes I think it's helpful to say, "I don't understand what you're going through, but I'm here to help you."

S3: We just sat beside her and cuddled her and said things like, "We're always here. You're never alone." Just making her feel safe.

S1: She was so down and so miserable that she was relieved that... I said, "We gotta fix this, 'cause this is just not how you should feel."

S3: When they're suffering depression, they're a bit more sensitive than they normally would be, so you gotta be really careful about what sort of words you use, what phrases you use. 

S4: You saying that, "Alright, you'll be right, just get out of bed. Look! The sun's shining, get out there." It's really devaluing what they're feeling.

Speaker 5: If he tells me he's feeling low, and not coping too well, and I just say, "Yeah, I understand, mate." If I haven't suffered from anxiety and depression, I don't understand.

S6: I actually don't think they like us going, "Oh, well I remember when I was that age," I don't think they like hearing that at all.

S5: No. It's one thing to be empathetic; it's another thing to take control of the conversation and say, "Now I'm gonna tell you about my life."

S3: You beat yourself up a little bit when you do say the wrong thing or do the wrong thing, but it's trial and error.

S2: It doesn't matter whether it sounds articulate, just begin a conversation; something that you believe will lead you somewhere. Because I think the worse thing to do is to stand on the sideline and say nothing for fear of not getting it right.