The beyondblue Support Service
If you're going through a tough time, sharing the load with someone you trust can make all the difference, and it's the first step to feeling better.
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Sarah's reasons to contact the beyondblue Support Service
Contacting the Support Service for the first time was really daunting, but it was really helpful to be able to talk through what I was going through, at my own pace and in an anonymous, confidential way as well.
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Damien's reasons to contact the beyondblue Support Service
Whereas if I'd been able to ring beyondblue, then I would have been able to access people who did understand the way that I felt even if I didn't know that they knew that.
Sophie's reasons to contact the beyondblue Support Service
It's a good idea for absolutely anyone to contact the Support Service as they cater for any problem, minor or major...It's so important to take that first big step.
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Peter's reasons to contact the beyondblue Support Service
beyondblue gave me some good advice, in my recovery. It allowed me to actually move on, from where I was in the hole that I was.
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Seeking support

We all have good days and bad days. Then there are those days when something isn't quite right, you've got something on your mind, or things just seem too much. Whatever it may be, sharing the load with someone else can really help. So no matter who you are, or how you're feeling, you can talk it through with us – we'll point you in the right direction so you can seek further support.

Last year over 150,000 people in Australia contacted the Beyond Blue Support Service about their concerns – both big and small – and you can too.

All calls and chats are one-on-one with a trained mental health professional, and completely confidential. Although we may ask for your first name and some general details, you can let us know if you’d like to remain anonymous.

Call 1300 22 4636 24 hours / 7 days a week

Give us a call any time of the day or night – select from the voice menu or simply hold on the line to talk with a trained mental health professional.

We'll be there to listen, provide information and advice, and point you in the right direction so you can seek further support for the cost of a local call (could be more from mobiles).

Help for people who are deaf or hard of hearing

People who are deaf or have a hearing or speech impairment can contact us by phone using the National Relay Service.

Help for people for whom English is not their first language

People who do not use English as their first language can get free translation support from the Translating and Interpreting Service (TIS National).* 

*The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immigration and Border Protection for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Chat online 3pm – 12am / 7 days a week

Sometimes you may not feel like talking on the phone, so why not chat to us online?

We're online from 3pm to 12am (AEST) every day.

Chat online

The process is really simple - here's how it works

  • Answer the brief pre-chat questionnaire
  • Read and accept the chat rules
  • Click on the chat icons
  • Wait for the next available counsellor

About webchat 

Beyond Blue webchat provides short-term counselling, information and referrals for anxiety and depression.

Please note that webchat cannot provide emergency support. If you're in a crisis or at immediate risk of harm to yourself or others, please call emergency services directly on 000, or phone our Support Service on 1300 22 4636. 

Web chat is available in Australia only.

System settings

For optimum security when using web chat, please ensure that pop-ups, JavaScript and cookies are enabled on your browser. This service also uses SSL to maintain your privacy and security throughout your chat.

Chat online

Email us Get a response within 24 hours

To send us an email, complete your details and write your message – you'll hear back from one of our mental health professionals within 24 hours.

Email us

Join our forums Chat with community members

Our online community is all about supporting and learning from each other. To reply to posts or start a new thread, you'll need to be a member.  

Please be aware that our forums are community-led and not staffed by mental health professionals. To talk to someone one-on-one, please get in touch with the Support Service. 

Join the forums

Movember Foundation logo

The Beyond Blue Support Service is funded with donations from The Movember Foundation.

The Beyond Blue Support Service is provided by Medibank Health Solutions (a subsidiary company of Medibank Private Limited). Committed to protecting your privacy, Medibank Health Solutions will handle your information in accordance with its privacy policy

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