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Topic: How can we improve the forums? Your suggestions and comments please

  1. geoff
    Life Member
    • Awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    geoff avatar
    3399 posts
    11 October 2019 in reply to Sophie_M

    Hi Sophie_M, for those of us who are regularly on the forums first thing in the morning, it would be nice to be informed the day before when the forums will be under maintenance the next morning, just an email would do.

    Best wishes.

    Geoff.

    2 people found this helpful
  2. Moonstruck
    Moonstruck avatar
    57 posts
    28 October 2019 in reply to geoff

    What do you advise we can do, when we notice that a couple of threads have gone seriously.(.i.e. a great deal )"off topic"?

    I don't want to hurt anyone's feelings by mentioning it on the particular threads (I use and read these 2 threads quite often;) but can't help noticing the last page or so of posts has literally nothing to do with, the Thread's Name, or the Question it posed in its original title? The whole point of these two threads has been lost completely.

    How can I point this out tactfully? Or do I just shut up and accept that the aim and assistance these valuable threads offered when they began has been lost.?

    1 person found this helpful
  3. Guest5643
    Guest5643 avatar
    6 posts
    28 October 2019 in reply to Moonstruck

    Hi moonstruck

    Omg I find that also. I think a good thing to say is 'just to get back on topic' and then write what you want to say.

    Lynne

    2 people found this helpful
  4. Moonstruck
    Moonstruck avatar
    57 posts
    28 October 2019 in reply to Guest5643

    Hi Helium.....yes I wish I had the courage to do that....I am hoping the person who began the threads does it eventually...do you think I could do it tactfully without upsetting people?....

  5. quirkywords
    Community Champion
    • Outstanding members who have volunteered their time to support others here on the forums
    • A member of beyondblue's blueVoices community
    quirkywords avatar
    539 posts
    28 October 2019 in reply to Moonstruck

    Hello everyone,

    Moon,

    Thanks for your topic.

    Without knowing the exact thread , I can understand that in a long term thread, the thread can go off topic a bit at times . Often even if it is not exactly what the topic title says,it may be discussing issues that are related to it even if in a general way.

    Also some people find a long term thread and are new and lost so they need support before maybe suggesting another thread.

    Sometimes the original person who started the thread has left the forum. Sometimes the person who started the thread has changed the way the thread was first intended and maybe feels it has evolved with time.

    If you didn't want to actually say get back on topic, you could write a post that is back on topic and end with a question and hope people will follow your example.

    Quirky

    3 people found this helpful
  6. Gizz 36
    Gizz 36 avatar
    0 posts
    28 October 2019
    A chat room would be good
    2 people found this helpful
  7. blondguy
    Life Member
    • Awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    blondguy avatar
    894 posts
    28 October 2019 in reply to Gizz 36

    Hey Gizz36

    Great to have you on the forums!

    We do have the Beyond Blue Cafe that is our chat room....even if you just want to say hello

    you are always welcome :-)

    Paul

    1 person found this helpful
  8. Matchy69
    Matchy69 avatar
    103 posts
    29 October 2019 in reply to blondguy
    Sorry can not find the Beyond Blue Cafe.Been trying to find it for ages.How do i get on it?
  9. quirkywords
    Community Champion
    • Outstanding members who have volunteered their time to support others here on the forums
    • A member of beyondblue's blueVoices community
    quirkywords avatar
    539 posts
    29 October 2019 in reply to Matchy69

    Matchy

    the easiest way is to type BB Cafe into the search engine at top of the page.

    let me know if you need more help.

    Quirky

  10. Sophie_M
    Sophie_M avatar
    187 posts
    29 October 2019 in reply to quirkywords
    Hi Everyone,

    We appreciate your continued feedback. To touch on a few queries here, in regards to forums maintenance, we will typically be notified in advance and will post an update on the forums to notify all community members, unfortunately sometimes updates may need to be made without notice although we will do our best to keep our members informed.  
     
    As for threads that may veer off topic, as Quirkywords has mentioned, threads especially in ‘Long term support over the journey’ section may evolve over time as it engages members to share their daily life with our community. Certainly at any time if you have questions or are concerned about a thread, please feel free to get in touch with us, the Modsupport team, at modsupport@beyondblue.org.au and we’d be happy to discuss these matters further 😊.
     
    For a quick link to ‘The BB cafe’ feel free to follow the link below: https://www.beyondblue.org.au/get-support/online-forums/bb-social-zone/the-bb-cafe
    2 people found this helpful
  11. Moonstruck
    Moonstruck avatar
    57 posts
    29 October 2019 in reply to quirkywords

     

    Thanks Quirky for your input....the person who began the threads is still very much with us...

    Your suggestion of my perhaps "writing a post that IS on topic, then ending with a question that is also ON topic," may be a subtle way of pointing it out...

    2 people found this helpful
  12. Guest5643
    Guest5643 avatar
    6 posts
    30 October 2019

    Hi

    I'd love to see a thread tiltled "A DAILY DOSE OF HAPPY" that someone can download a photo image they took of something that has made them smile that day with a caption attached. No photos of any humans allowed however.

    Lynne

    1 person found this helpful
  13. Donnabalnor
    Donnabalnor avatar
    3 posts
    28 November 2019

    Hi how do I fine my threads which section are they in

  14. Sophie_M
    Sophie_M avatar
    187 posts
    28 November 2019 in reply to Donnabalnor
    Hi Donnabalnor,
    You can find all the threads you have started, or posted in, by using the My Threads tab.  This is accessible from the front page of the forums, at www.beyondblue.org.au/forums   my-threads
    1 person found this helpful
  15. Tarragon
    Tarragon avatar
    0 posts
    3 December 2019 in reply to Sophie_M

    I am very confused. How does this work?

  16. quirkywords
    Community Champion
    • Outstanding members who have volunteered their time to support others here on the forums
    • A member of beyondblue's blueVoices community
    quirkywords avatar
    539 posts
    3 December 2019 in reply to Tarragon

    Taaragon,

    what are yiu confused about.?

    Let me know what you don’t understand .

    it can be confusing at first...?

    quirky

  17. jabbawok
    jabbawok avatar
    0 posts
    10 December 2019
    I find the whole signup process and navigation confusing on a phone which many people in need would be using
    2 people found this helpful
  18. blondguy
    Life Member
    • Awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    blondguy avatar
    894 posts
    10 December 2019 in reply to jabbawok

    Hi Jabbawok

    Welcome to the forums and thanks for your input

    Beyond Blue have been doing everything they can with their budgetary constraints. You are spot on as the Beyond Blue forums and phones dont really work well together....at this time..

    I understand where you are coming from as I also have the same difficulty engaging the forums on my phone!

    Can I ask if you have access to a PC that you can sign on with? We welcome new members and would appreciate your future input :-)

    any questions are always welcome!

    Paul

    3 people found this helpful
  19. Leith78
    Leith78 avatar
    0 posts
    14 January 2020 in reply to Chris B
    This website is difficult to navigate. Can't find a section to write my introduction.
  20. Lady Nova
    Lady Nova avatar
    15 posts
    14 January 2020 in reply to Leith78

    I agree. It took me a while to work out how to navigate.

    I might suggest that the three tabs that are on the front "forums" page should be available even when in a thread or section of the forums so that an obvious navigation route is right there at the top.

    I am an old hand at forums, being old and all, but still this site lacks some intuitive, user friendliness I might expect these days


    1 person found this helpful
  21. blondguy
    Life Member
    • Awarded by beyondblue for providing outstanding peer support to the online community over a period of 3+ years.
    • A member of beyondblue's blueVoices community
    blondguy avatar
    894 posts
    15 January 2020 in reply to Leith78

    Hello Leith78

    Lady Nova made a good point about the forums taking time to navigate....when we start posting

    If you spend some time and engage with other members on the forums it does become easier after a brief period. I also found the layout a bit confusing when I joined 4 years ago

    Cheers

    Paul

  22. Lady Nova
    Lady Nova avatar
    15 posts
    17 January 2020 in reply to Chris B

    Having been moderated a few times now I hope I can improve my performance, however the last moderation didnt have feedback as to why that particular post was quarantined, all I got was a lovely automated advice if I was in crisis. I appreciate the sentiment and applaud it as a safety measure, but I fear it is my language and oft awkward use of language that may be at fault and not being read as intended. Is it possible to have the content of the deliberated post included in the automated response so I can review and improve? I dont want to inflict further harm on the community herein so feedback is very important to me.

    I may just be jumping the gun and and actual Mod will give me more advice, but this possible 12 hour limbo is making me anxious. I know, sometimes it's the silliest things that do that

    1 person found this helpful
  23. Sophie_M
    Sophie_M avatar
    187 posts
    17 January 2020 in reply to Lady Nova
    Hi Lady Nova,  Thank you for reaching out. If your post has been held for moderation, this does not necessarily mean that there is any issue with your post that you need to improve. When you hit the post button, your posts won’t always pop up straightaway.  Here’s what happens:
    1. Your post goes through a software filter that scans what you’ve written against our community rules, particularly around things that we can’t discuss here, such as medication names, methods of suicide/self-harm, heavy swear words etc.
    2. If your post clears the filter, it’ll go up almost straightaway. Just refresh the page and it should be there.
    3. If it doesn’t, the post will be held back for one of our moderators to look at first and you’ll get sent an email telling you that your post is in the queue.
    4. If we need to edit your post or (in rare circumstances) we can’t publish it, we’ll email you to let you know.
    If you don't receive a more specific email to say that your post has required editing or wasn't able to be published, that means that a moderator has read your post and published it manually. If you have queries about indiviudal moderation decisions we would encourage you to get in touch with one of our moderators via the modsupport inbox - modsupport@beyondblue.org.au

     
    1 person found this helpful
  24. Lady Nova
    Lady Nova avatar
    15 posts
    17 January 2020 in reply to Sophie_M

    I understand the process, I have been on many forums and even worked on them myself.

    My anxiety, here now, is that I have recieved an email that a post is in moderation, I dont know which one, as I kind of answer a few and then run off to real life for a bit , and then come back. I have lost track what I have posted so dont know which post has been flagged as needing attention. So ... I worry, I rethink what I may have said or done, I become a bit frantic with concern and go back over everything I have read that day trying to work out where I could have done wrong.

    It is very much my problem, but if a copy of the post in moderation could accompany the email advice, I can possibly work out what I have done wrong and avoid it in future.

    I am spinning a bit off on a tangent with a kind of performance anxiety. I feel confident that the moderation will work out in the end, because so far it has been kind and appropriate, but in the meantime I am obsessing over what it is that is being held in moderation

    I know I am not adequately expressing it

    I should just await the judgement and stay away until it's sorted

    3 people found this helpful
  25. Sophie_M
    Sophie_M avatar
    187 posts
    17 January 2020 in reply to Lady Nova
    Thank you for clarifying your concerns further Lady Nova, we appreciate your feedback.

    We recognise how receiving an email that a post is in moderation without any reference to the post in question can be unsettling.  Please note that this feedback will be addressed by our team and we will notify the community once any improvements have been made. In the meantime, please reach out to us via modsupport@beyondblue.org.au  if you continue to feel distressed and we can do our best to provide you will more clarification around the moderation of your posts. Once again, we appreciate you reaching out here.
     
    1 person found this helpful
  26. Lady Nova
    Lady Nova avatar
    15 posts
    17 January 2020 in reply to Sophie_M
    thank you for your consideration, I really appreciate it.

    Another suggestion, I think got lost up above, was to make the tabs available and navigable, from every page. Even an old forum hand such as myself found navigation non intuitive at first and considering it is just about the first thing we are told to do ... it was not totally transparent where to go
  27. Matchy69
    Matchy69 avatar
    103 posts
    20 January 2020
    I feel like i can't say how i really feel on my forum as i feel i will be moderated and my post wont be allowed all moderated to the point it has lost the true meanining.This is good for someone like me who suffers from major depression,severe anxiety just to start with.I just want to let my ferlings out and a site like this is the easiest way for me as i dont like talking in person to people.
    1 person found this helpful
  28. Sophie_M
    Sophie_M avatar
    187 posts
    20 January 2020 in reply to Matchy69
    Thank you for your feedback Lady Nova. To clarify, by tabs are you referring to the ‘New posts’ and ‘My threads’ tabs?
     
    Hi Matchy69,

    We are sorry to hear that you feel like you’re unable to convey your true thoughts and feelings on the forums without being moderated. Although the moderation team does their best to ensure that posts make it to the forums without any delays or edits to a member’s post, posts may be edited if they breach community guidelines which helps us keep the forums a positive, safe and respectful space for our community to participate in. Please feel free to reach out to the team at modsupport@beyondblue.org.au anytime to discuss your concerns further and or if you would like some clarification regarding any moderation decisions made to your posts.
     
  29. Lady Nova
    Lady Nova avatar
    15 posts
    20 January 2020 in reply to Sophie_M

    yes Sophie, those tabs. It would simplify navigation if they were available on every page.

    Hi Matchy69,

    I have been moderated a few times now, but it's ok. The team only fix things a bit IF we inadvertently say something that may be harmful, or triggering, to others in the forum and they are very respectful about it.

    Give it a go. The anonymity in here is comforting and everyone is kind and helpful.

    1 person found this helpful
  30. Desedrata
    Desedrata avatar
    10 posts
    17 February 2020 in reply to Chris B
    Settings so, we can view just the posts of the day, week and all others. This way we don't have to wade through old messages but they are still be there should we wish to refer back to them.

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